Privacy Statement

For many years, HR Partners has devoted all required attention to the protection of privacy with regard to the processing of personal data, whether under the law of 8 December 1992 or, since 25/05/2018, under European Regulation 2016/679 of 27 April 2016, better known as the GDPR.

What principles do we respect?

We always ensure that the personal data requested and/or communicated are adequate, accurate and, where necessary, kept up to date, relevant and not excessive in relation to the purposes for which they are collected. We also guarantee transparency, compliance with legal provisions, confidentiality, an appropriate level of security and, above all, respect for your rights.

Who is this privacy statement for?

Our privacy statement applies to all processing of personal data by HR Partners and its various entities.

It applies to all customers, prospects, visitors to our portals and websites, as well as visitors to our premises.

Who is responsible for the processing?

The entities of HR Partners are responsible for the data processing they carry out.

What personal data does HR Partners process?

Personal data means any data relating to a natural person that enables that person to be identified or made identifiable. They are the property of that person.

The processed data are grouped into several categories:

• Identification data: data that allow you to be identified, such as your name, first name, user name or number, etc.
• Financial data: data required within the framework of certain paid services or that allow us to pay you the amounts due to you, such as a bank account, undue payments, outstanding balances, etc.
• Contact details: data that allow us to communicate with you, such as your telephone number, address, email address, etc.
• Family data: data required, for example, for calculating family benefits or for the correct application of withholding tax, such as the number of dependants, family composition, etc.
• Login data: information collected when using web services and applications in order to secure these online tools or improve your user experience, such as user name, IP address, language preference, etc.
• Data you provide via an online form: for example when you register for a training course, an event or to receive a newsletter.

All these data are either communicated to us directly by you or by your employer, in particular when we act as a processor.

On what legal basis are your personal data processed?

We rely on the following legal bases to process your data:

• to fulfil one of our legal obligations
• to fulfil one of our contractual or pre-contractual obligations
• to pursue a legitimate interest of HR Partners, always balanced against your own interests
• when you have given your consent

For what purposes do we process your data?

• To meet legal or contractual obligations:

  Within the framework of certain services, the entities of HR Partners must process personal data in order to meet their legal or contractual obligations.

• To respond to the request for which you provided the data:

  Your data may be used to:

  • provide you with the requested service
  • send you the answer to the question asked via a contact form
  • send you an email allowing you to download a brochure or white paper

• To promote our services:

  HR Partners uses personal data to:

  • send customers information about other associated or complementary products and services offered by HR Partners or its partners
  • send prospects information about the products and services of HR Partners
  • send invitations for events

• To improve and evaluate our services:

  Your data may be used for:

  • customer surveys and market research
  • analyses of browsing behaviour in order to optimise our website or portals

• To personalise the use of our tools:

  Depending on your use and preferences, your data may be used to offer you personalised portals, websites and applications.

• To ensure an appropriate level of security:

  HR Partners uses your personal data in the context of implementing its security procedures, particularly with regard to detecting malicious or unauthorised activity.

• To display personalised advertisements by associating user information collected from HR Partners services with information collected by Google, if the user has given their consent.

How long do we keep your personal data?

Your data are kept for as long as:

• necessary for the purposes for which they are collected and processed
• they are relevant to meeting our legal, contractual and legal obligations, and to satisfying our commercial and operational activities

These retention periods will therefore vary according to the type of service provided.

Are your data passed on to third parties?

We may transmit your personal data:

• In case of legal obligation:
  
  For certain services, the entities of HR Partners are required to transmit information to official bodies, such as the Social Security Crossroads Bank and the Crossroads Bank for Enterprises.
  
  These transfers are governed by clear and defined procedures.
• If necessary for the provision of the services concerned:
  
  It may happen that all or part of a processing operation is entrusted to a processor. The processor may only act on the basis of the instructions given by HR Partners and may not use your data for their own purposes.
  
  These principles are set out in the processing agreement that the processor must sign in order to process data on behalf of HR Partners.
• Within HR Partners:
  
  in order to offer you a range of services that complement and are in line with the processing already carried out for you.
• If you have expressly given us your permission.

We do not sell your personal data to third parties.

We apply European regulations regarding the international transfer of personal data.

What does HR Partners do to protect your data?

HR Partners applies a set of measures on a daily basis in order to ensure the protection of personal data, including:

• raising staff awareness of their contractual commitment with regard to confidentiality
• securing physical access
• hardware security:
  • servers are updated regularly
  • firewalls, based on a multi-level model, block unauthorised traffic
  • access management: a distinction is made between access to the company network and access to applications. Employees have access to applications according to the needs of their work and the needs of the department. This is reflected in internal policies that must be respected.

Internally, modifying rights and access is only possible with the approval of the persons responsible and in accordance with the relevant procedures.

Externally, clients, where applicable, only have access to their own data.

• data transport security: all data traffic via the Internet is encrypted according to the current standards available on the market
• security against viruses and Internet access: both the servers and the desktop and laptop computers are equipped with the necessary antivirus software
• business continuity is ensured via redundant backup resources

What are your rights and what must you do to exercise them?

Right of access

You have the right to access the personal data we hold about you.

To submit your request, simply send a letter to Partena Professional - DPO Office, Rue Ravenstein 36, 1000 Brussels or an e-mail to: privacy@partena.be

We will provide you with the requested information within one month of receiving your request. If necessary, this time limit may be extended by 2 months depending on the complexity and number of requests. We will then inform you of this extension within one month of receipt of the request.

In the event of repeated requests, we reserve the right to charge a reasonable fee based on the administrative costs.

Right of rectification

If you find that your personal data:

• are inaccurate
• are incomplete

you have the right to ask for them to be corrected or completed.

To submit your request, simply send a letter to Partena Professional - DPO Office, Rue Ravenstein 36, 1000 Brussels or an e-mail to: privacy@partena.be

Clearly indicate the data to be modified or completed.

Right to erasure ('right to be forgotten')

You have the right to request the deletion of your personal data.

To submit your request, simply send a letter to Partena Professional - DPO Office, Rue Ravenstein 36, 1000 Brussels or an e-mail to: privacy@partena.be

Clearly state the reason for your request.

This right to erase data is not absolute and does not apply where processing is necessary to comply with a legal or contractual obligation.

Right to limitation of processing

You have the right to obtain the limitation of the processing of your data in the following cases:

• you dispute the accuracy of your data and we need time to verify the accuracy of your personal data;
• the processing is unlawful and you are not asking for your personal data to be deleted, but for their use to be restricted;

To submit your request, simply send a letter to Partena Professional - DPO Office, Rue Ravenstein 36, 1000 Brussels or an e-mail to: privacy@partena.be

Clearly state the reason for your request.

Right to data portability

You have the right to receive your personal data processed by Partena Professional in a structured, commonly used and machine-readable format.

This only concerns data of which the processing is based on consent or on a contract, provided that the processing is carried out by automated processes.

To submit your request, simply send a letter to Partena Professional - DPO Office, Rue Ravenstein 36, 1000 Brussels or an e-mail to: privacy@partena.be

Clearly state the reason for your request.

In all cases, the right to erase data shall remain applicable.

Right to object

At any time, you have the right to object, for justified reasons relating to your particular situation, to the processing of your personal data, but only if such processing is based on the legitimate interest of the employer. There is no right to object for data processed under a contract or legal obligations.

To submit your request, simply send a letter to Partena Professional - DPO Office, Rue Ravenstein 36, 1000 Brussels or an e-mail to: privacy@partena.be

Clearly state the reason for your request.

Right to lodge a complaint

You always have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data by HR Partners infringes the GDPR.

The Supervisory Authority is the Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32 (0) 2 274 48 00, website: www.dataprotectionauthority.be

Does HR Partners have a Data Protection Officer?

Yes, he can be contacted by e-mail at privacy@partena.be or by post at Partena Professional, for the attention of the DPO, Rue Ravenstein 36, 1000 Brussels.

HR Partners does not guarantee equivalent compliance with privacy provisions on websites to which a link is established from this site.

Version 10/02/2026